Enterprise Infrastructure is responsible for the Firm's network infrastructure, virtual server, database, and telephone systems. The Enterprise Infrastructure Team supports a reliable, stable, and high performing network and systems environment.
The Enterprise Systems Engineer IV - Exchange, under the leadership of the Senior Manager of Enterprise Infrastructure, is a departmental technology lead, responsible for multiple functional areas. This position serves as final point of escalation for complex, enterprise level issues and is responsible for delivering solutions and support services for: servers, storage, backup and disaster recovery, data replication, messaging, and other critical business systems.
In this position, the employee must meet annual security education training and awareness (SETA) requirements. The employee must also assure that information created, acquired or maintained in performance of job duties is used in accordance with its intended purpose – to protect Troutman Sanders information and its infrastructure from external or internal threats.
ESSENTIAL JOB FUNCTIONS:
Promptly respond to Level III problems and calls on issues regarding server performance, storage sub-systems, messaging and backend applications, backup, Windows/Active Directory, and other supported technologies.
Communicate appropriately regarding root cause, resolution, preventative measures, and document each incident.
Serves as a lead or mentor to staff, including assigning or monitoring work and providing direction.
Evaluate, recommend, design, and implement core business systems.
Maintains security access to computer system information.
Plans, analyzes, and implements complex technology; defines requirements for creative, logical, and effective systems; documents and makes recommendations to management.
Participates in/on a variety of meetings and/or committees, including the Architecture Review Board, as needed. May be called upon to present an architecture design to the ARB.
Acts as the final escalation point for complex technical issues; can independently identify, research, and resolve complex technical problems.
Develop and document preventative maintenance programs and standard operating procedures for supported systems.
Provide technical support, training, and documentation to the Information Technology teams.
Mentor Enterprise Systems Engineers in assigned functional areas.
Participate in technology planning activities for the Firm.
May oversee system administration functions including, but not limited to, account maintenance, system backups, performance monitoring.
Maintain system documentation on all servers and systems, including performance baselines.
Maintain server, device, service, and other catalogs to ensure consistency, completeness, and accuracy.
Initiate and analyze changes in change control system. Responsible for adhering to change control process for servers and systems throughout the enterprise.
Maintain current knowledge of hardware and software changes, and plan for changes in response to dynamic business needs. Continue to develop skills, knowledge and ability to improve processes and procedures as well as to keep updated on trends and developments in the industry. This includes meeting annual personal development goals.
Participate in after-hours coverage, as needed.
Perform special assignments and other duties as assigned by management.
QUALIFICATIONS & REQUIREMENTS:
Individual has experience working with Exchange Server 2010, 2013, and 2016, can troubleshoot Hybrid Connectivity issues, and can provide Exchange Server support.
Proven experience in “migrating” on-premises workloads to the Office 365 and/or Azure cloud.
Has deep experience in Office 365 and Azure to include Microsoft Exchange (Exchange on-premises and Exchange Online) as well as understand other technologies such as Skype and MS Teams.
5-7 years of architecture, design, implementation, and/or support of highly distributed applications ensuring High Availability and reliability.
Individual can troubleshoot directory synchronization issues from between on-premises Active Directory and Azure Active Directory.
Must possess a strong understanding of email filtering methods like SPF, DKIM, and DMARC.
Clear understanding of Proofpoint and MailMarshal is desired.
Email security knowledge and understanding of TLS, DLP, SMTP Gateway is required.
Mimecast experience is a plus.
Airwatch experience is a plus.
EDUCATION AND/OR EXPERIENCE:
Bachelor’s degree from accredited college or university strongly preferred or minimum 8-10 years’ experience in medium to large environment
About Troutman Sanders LLP
Founded in 1897, Troutman Sanders LLP is an international law firm with more than 650 attorneys practicing in 12 offices located throughout the United States. The firm’s clients range from large multinational corporations to individual entrepreneurs and reflect virtually every sector and industry. The firm’s heritage of extensive experience, exceptional responsiveness and an unwavering commitment to service has resulted in strong, long-standing relationships with clients across the globe. In recognition of the firm’s strong service culture, Troutman Sanders has been on the BTI Client Service A-Team for 13 consecutive years.
Diversity and Inclusion
Diversity is an essential part of Troutman Sanders’ culture and contributes to the firm’s success and continued expansion. The firm proudly supports many initiatives that foster an inclusive environment. Since 2008, the firm has earned the top rating of 100 percent in the Corporate Equality Index (CEI), an annual survey administered by the Human Rights Campaign Foundation.
Troutman Sanders is not only known for dedication to clients, but also for commitment to the communities in which fi...rm personnel live and work. Members of the firm are active in civic, charitable, religious, educational, professional, international, governmental and arts-related organizations. In addition, firm attorneys and paralegals devote thousands of hours to pro bono legal services each year.