Officer position responsible for overall strategic direction, leadership and general management of the Claim Litigation Counsel (i.e., CNA’s staff counsel). The incumbent will be responsible for delivering nationwide legal representation to our Commercial and Specialty customers. Partners with Claim and non-Claim CNA executives as we seek to provide value added representation for our customers.
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
Ensures that performance objectives at all organizational levels support the team’s strategic and operational plans. Creates and maintains strategic clarity and links rewards to achievement of goals.
Drives a culture of continuous improvement involving CNA’s people, processes and technology through disciplined measures of performance, including quality, compliance and productivity.
Continuously assesses and works to improve productivity and triage, segment and assigns work to ensure appropriate utilization of resources, i.e., attorney, paralegal, assistants, and/or vendors.
Works with senior claim colleagues to ensure the right cases are assigned to the right lawyers (inside litigation counsel or panel).
Optimizes CNA’s opportunity to drive a superior customer experience. Enhances and creates the appropriate feedback loops between our lawyers and our business partners.
Oversees retention of external law firms (i.e., panel counsel and special counsel) ensuring competitive and cost-effective delivery of service. Designs law firm rate review processes and law firm evaluation. Implements processes to assure regular review of existing firms and vendors.
Optimizes performance and value proposition for both litigation counsel and panel counsel. Maximizes data, analytics and technology to enhance performance and decision making in support of litigation counsel organization, including creation of balanced scorecards.
Facilitates and oversees implementation of enterprise litigation management platform.
Oversees adherence to litigation and billing guidelines and maximizes use of bill review team auditing functions.
Leads, directs and has full management accountability for staff in area of responsibility with an emphasis on talent management and succession planning in accordance with evolving business needs and corporate strategic direction.
Skills, Knowledge & Abilities
1. Driving for superior results while overseeing the work of attorneys and paralegals involved in the handling of cases including highly complex or specialized insurance defense from pleadings through trial. 2. Experience effectively developing and implementing strategy, in partnership with panel counsel as appropriate, to address complex litigation matters. 3. Advanced communication skills which are critical to collaborating across areas of influence (external and/or internal relationships), team and/or matrix environment. 4. Superior leadership and management skills demonstrating integrity, influence, strong negotiation skills and professionalism. 5. Ability to drive results by identifying and resolving significant problems within scope of responsibility. 6. Knowledge of the P&C insurance industry, its products and services. 7. Ability to effectively manage and resolve ambiguous and complex issues and situations. 8. Uses metrics and information analysis and accesses technology resources as needed. 9. Builds a competitive organization by attracting, managing, developing and retaining the talent needed to win. 10. Acts with a sense of urgency to advance priorities of the organization. 11. Thinks creatively and uses diverse ideas to solve problems. 12. Raises expectations of self and others by continuously learning and broadening industry and technical skills.
Education & Experience
1. Bachelor’s degree with JD and a license to practice law in at least one jurisdiction. 2. Typically a minimum of twelve years of related legal work experience, with seven years management experience. 3. Past experience managing in-house counsel teams and overseeing legal service function in a corporate environment preferred.
CNA is one of the largest U.S. commercial property and casualty insurance companies. Backed by more than 120 years of experience, CNA provides a broad range of standard and specialized insurance products and services for businesses and professionals in the U.S., Canada and Europe.